Effective Date: January 1, 2026 Company: Sanctum Solutions Product: VTM (Verify Time & Material)
1. Acceptance of Terms
By accessing or using VTM (“Service”), the Customer agrees to be bound by these Terms of Service (“Terms”). If Customer does not agree to these Terms, Customer may not access or use the Service.
2. License Grant
Sanctum Solutions grants Customer a limited, non-exclusive, non-transferable, revocable license to use VTM solely for internal business purposes.
Customer may not:
Resell or sublicense the Service
Reverse engineer the platform
Create derivative works
Attempt to access source code
3. Payment Terms
Fees are subscription-based and non-refundable.
Invoices are due within fifteen (15) days unless otherwise agreed in writing.
Sanctum Solutions may suspend or terminate access for non-payment.
4. Customer Responsibility
Customer is solely responsible for:
Accuracy of all time, labor, material, and equipment entries
Compliance with contractual obligations
Billing disputes
Security of user credentials
Sanctum Solutions does not verify field data entered into the platform.
5. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
To the maximum extent permitted under Tennessee law, Sanctum Solutions disclaims all warranties, express or implied, including:
Merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted or error-free operation
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY TENNESSEE LAW:
Sanctum Solutions shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages.
This includes, without limitation:
Lost profits
Lost data
Business interruption
Contract disputes
Total aggregate liability shall not exceed the amount paid by Customer during the three (3) months preceding the claim.
These limitations apply regardless of theory of liability (contract, tort, negligence, strict liability, or otherwise).
7. Indemnification
Customer agrees to defend, indemnify, and hold harmless Sanctum Solutions from any claims, damages, liabilities, or expenses arising from:
Data entered into the platform
Customer’s contractual relationships
Customer’s misuse of the Service
Regulatory violations by Customer
8. Force Majeure
Sanctum Solutions shall not be liable for failure or delay resulting from events beyond reasonable control, including but not limited to:
Natural disasters
Internet outages
Acts of government
Labor disputes
Cyberattacks
9. Governing Law
These Terms are governed exclusively by the laws of the State of Tennessee.
10. Binding Arbitration (Mandatory)
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
Arbitration shall take place in Hamilton County, Tennessee.
The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs this arbitration provision.
The arbitrator shall have exclusive authority to resolve disputes regarding enforceability.
11. Class Action Waiver
Customer agrees that all claims shall be brought solely in an individual capacity and not as a plaintiff or class member in any class, consolidated, or representative proceeding.
12. Jury Trial Waiver
To the fullest extent permitted by law, Customer waives the right to a jury trial for any dispute relating to these Terms or the Service.
13. Termination
Sanctum Solutions may suspend or terminate access for:
Non-payment
Violation of these Terms
Security threats
Misuse of the platform
Upon termination, access to the Service ceases immediately.
14. Entire Agreement
These Terms constitute the entire agreement between Customer and Sanctum Solutions regarding the Service and supersede all prior agreements or understandings.